Find the latch rail.
Pella door lock stuck.
Discover pella s energy efficient replacement windows and doors.
Once the mechanism has been released adjust stiff pella sliding door locks by loosening the screws holding the latching strikes on the inside of the door frame.
Twist the hinge rail screws a quarter turn each counterclockwise using a flat screwdriver.
Spray a silicone spray lubricant into the door s latch mechanism.
Wipe off any excess lubricant with a rag.
Lubricate the hinges with silicone spray or 3 in 1 oil.
The inside hinge rail screws could be too tight.
If either does not operate when the door is open the hardware needs to be replaced.
If your door is new the hinges could be tight until they receive some use.
Loosen them a turn to relax the tension.
To unjam the deadbolt remove the installation screws on the latch rail from the outside.
Pella does not have instructions readily available for fixing locked shut doors.
The door opening may be out of square which can happen as a home settles.
This will loosen the tension on the deadbolt allowing it to retract and the door to open.
Each case of stuck door can have its own challenges and solutions due to the variety of factors that can contribute to this type of situation and because of the many different door designs door hardware and door functions.
Once the door is open operate the handle and turn the deadbolt.
The door might be difficult to latch and release if the strikes are misaligned.
Contacted pella storm door service at 866 809 9460.
I cannot open my pella storm door step 1.